Tuesday, August 09, 2005

Why I am a die-hard Canon loyalist

After Lisa broke the camera on a sailing trip, I thought that was the end of it. My brother gave me the customer service # for Canon, and I called them. They gave me an address to send the camera to, I printed out the receipt (from Amazon.com), and sent the camera, box and all to them, expecting a hefty repair bill at the end.

I got the camera back yesterday. The lens unit had been replaced, the camera had been cleaned (though the scratches from my tour of the alps are still in evident, so it was clearly not a new camera), and the camera had been restored to working condition.

The charge: $0. They considered this a warranty repair.
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